Telehealth: An Rx for the Consumer Experience
Hosted by: American Telemedicine Association
October 27, 2019: 9:00am – 12:00pm
Telehealth solutions include digital health, artificial intelligence (AI), virtual care, remote monitoring, and digital therapeutics (DTx), as well as ‘store-and-forward’ or asynchronous technologies that securely transmit data collected from wearables, sensors and other devices to help inform clinicians’ decisions throughout diagnosis and treatment. DTx, in particular, applies Telehealth technologies, alone or in combination with conventional drug therapies, to treat chronic conditions, change behaviors and reduce health care costs.
What are the trends, opportunities, technology-based interventions, and virtual tools and programs that hospitals, healthcare providers and life sciences companies are adopting to successfully leverage Telehealth solutions? Join ATA to explore how Telehealth and the emerging field of DTx are increasingly changing the way health care is delivered. Hear from Telehealth and digital therapeutics innovators and thought leaders, who will share insights into the most promising solutions and services that are enabling direct-to-consumer virtual care, remote monitoring and disease management practices, and deliver personalized medicine in real-time.
9:00 – 9:05 am: Welcome: Ann Mond Johnson, CEO, ATA
9:05 – 9:25 am: Opening Keynote: Telehealth is Moving Mainstream: How Do We Harness the Opportunity?
Joseph Kvedar, MD, Vice President, Connected Health, Partners HealthCare; Professor, Harvard Medical School and President-Elect, ATA
The potential for technology-enabled care delivery is vast. Telehealth is defined as care that is delivered outside of a traditional setting and is not dependent on specific time and place restrictions; it makes the health consumer experience more compelling, convenient and addictive. Emerging technologies, including artificial intelligence (AI), voice recognition (VR) and virtual visits can personalize care and improve health and wellness. Remote monitoring, digital therapeutics and wearable technologies are also being integrated into our daily lives to better self-management of chronic conditions and make healthier lifestyle choices. Dr. Kvedar shares his vision for telehealth and the opportunities, interventions and virtual tools that can successfully leverage the power of telehealth to achieve health and wellness for all.
9:25 – 10:10 am: Panel Discussion: Putting Consumers in the Driver’s Seat: New Models, High Speed Lanes and Road Blocks Ahead
Explore the novel applications of telehealth, new technology platforms and consumer-driven models of care delivery that are being built on innovation, ingenuity and emerging technologies. Hear from the leading organizations that are paving the road ahead, creating greater access to personal health data for both patients and providers, facilitating sustained behavior change, enhancing engagement and outcomes, and creating a patient/consumer-centric approach to health and wellness.
- Lea Sims, Global Practice Lead, Healthcare and Life Sciences, Verizon
- Julia Hu, CEO & Founder, Lark Health
- Kristen Valdes, Founder and CEO, b.well
- Tony Keating, CEO and Managing Director, ResApp
- Amnon Gavish, CCO and General Manager, North America, Tyto Care
10:10 – 10:25 am Spotlight: Jory Tremblay, Managing Director, US Growth, Babylon, Inc.
10:25 – 11:15 am: Panel Discussion: Providers Betting on Telehealth: From RPM to Primary Care and Digital Therapeutics
Virtual care and the emerging field of digital therapeutics (DTx) are solving many of our biggest challenges, addressing a wide range of conditions across the spectrum of care, including behavioral health, chronic disease management and other complex/specialty care conditions. Telehealth is also expanding into primary care and being imbedded into population health management programs that are winning over front-line provider, hospitals and delivery systems. Learn why telehealth is fast becoming the front-runner in the race to redesigning healthcare delivery.
- Deanna Larson, Senior Vice President, Avera Health and CEO, Avera eCARE
- Tim Wright, Chief Strategy Officer, InTouch Health
- Mike Baird, MBA, President, Customer Solutions, American Well
- Anand Iyer, Chief Strategy Officer, WellDoc
11:15 – 11:25 am: Spotlight: J.D. Power 2019 Telehealth Satisfaction Study – Who is Best in Class
Gregory Truex, Managing Director, Health Intelligence, J.D. Power
J.D. Power will announce the results of the 2019 Telehealth Satisfaction Study. The study measures satisfaction of 11 providers in two segments: 1) Direct to Consumer – American Well, Teladoc, Doctor on Demand, MDLive, and MeMD; 2) Payer – Blue Cross/Blue Shield, United Healthcare, Humana, Anthem, Aetna, and Cigna (special oversample for Medicare Advantage and Medicare users). Greg Truex, primary author of the study, will present findings from the study and what is important to Telehealth users relative to their overall satisfaction, advocacy and loyalty.
11:25 – 11:55 am: Fireside Chat
- Shez Partovi, MD, Senior Leader, Worldwide Business Development: Healthcare, Life Sciences, Genomics, Amazon
- Ann Mond Johnson, CEO, ATA
11:55 am – 12:00 pm: Closing Words
- John Glaser, PhD, Senior Vice President, Cerner and President, ATA, @johnglase