FAQs
General Information
When and where will this event take place?
The 2019 HLTH event will take place October 27-30, 2019 at the MGM Grand Hotel & Casino in Las Vegas, NV.
When should I arrive/depart from HLTH?
To make the most of your time at HLTH, we recommend arriving on Saturday, October 26, 2019, to join Sunday morning's partner deep dives, track sessions, opening keynotes and welcome reception. Then departing by Wednesday afternoon, October 30, 2019, following a morning of closing keynotes and afternoon partner programs.
Does the MGM Grand have a map online for this event?
Click here to view a map of the venue.
What is the appropriate dress code for this event?
Dress code is business or business casual.
Will the event be providing free WiFi?
Yes, complimentary WiFi will be available to all attendees. The WiFi network name will be printed on the back of every attendee badge.
What are the dining options at the MGM Grand?
You can make reservations for private events, dinners, etc. by contacting the restaurant venue directly. Click here to view all onsite restaurants.
Registration
Where can I register for this event?
You can register by clicking here.
What will it cost me to attend your HLTH 2019 event?
The current registration price is posted on our website here.
Please note that ticket prices increase incrementally as we get closer to the event. The full registration rate is $3,100.00.
How can I get a receipt for my registration?
Please contact us directly at (347) 871-0534 or email info@hlth.com to request your receipt.
I’m a Startup. Is there a reduced registration rate for me?
Click here to view the Startup registration pricing and qualification criteria. All registrations for the startup rate are subject to approval by HLTH.
Am I able to register a group of people?
Please contact us directly at (347) 871-0534 for more details.
Do you offer any partial or exhibit hall only access for the event?
No. We do not offer any exhibit hall only or partial attendance rates. All individuals who will be attending HLTH must be registered, including booth staff, public relations support staff, employees of your organization and any individuals whom you are meeting onsite at HLTH.
What does my registration include?
Registration includes access to all sessions, exhibit hall, meal functions and receptions.
Can I make changes to an existing registration or transfer a registration to someone else?
If you have the username and password for the existing registration, you can click here to make any changes. If you can no longer attend and wish to transfer your pass to someone else, please call (347) 871-0534 or email info@hlth.com
Can you confirm onsite registration hours?
Sunday, October 27: 8:30 a.m. – 8:00 p.m.
Monday, October 28: 7:00 a.m. – 7:00 p.m.
Tuesday, October 29: 7:00 a.m. – 7:00 p.m.
Wednesday, October 30: 7:00 a.m. – 11:00 a.m.
*Hours are subject to change.
If I have a conflict and can’t travel to the MGM Grand, are my event passes refundable or transferable?
All event passes are non refundable, but may be transferred to another person prior to the event. You can click here to make any changes to an existing registration.
Do you have any details that you can share on who would be attending ?
Our demographic information can be found here.
I’d love to be able to engage with other attendees prior to the event. Is there a way to communicate with them?
You will be able to send messages to other registrants through the HLTH mobile app. You will need to be a registered attendee in order to access the mobile app. The HLTH mobile app will be available a few weeks prior to the event.
Do you sell attendee lists to the HLTH 2019 event?
It is not our policy to share or sell attendee contact information.
We have NOT authorized any company to contact you. We highly recommend you do not speak to or reply to any organization claiming to sell the HLTH attendee list.
Sponsoring/Exhibiting
How does my company become a sponsor or exhibitor at this event?
Please complete the online form here or email our sales team at sales@hlth.com.
Where do I find the exhibitor kit and other logistics information to assist with planning for the event?
Click here to view the sponsor and exhibitor resources website.
Can you provide me with the latest details on exhibitor pricing?
You can find exhibit and meeting space pricing in our brochure posted here. Please contact us at sales@hlth.com for additional sponsorship opportunities.
Where is the exhibit hall located?
The exhibit hall will be located on Level 1 in the Marquee Ballroom.
Is the exhibit hall carpeted?
Yes. If you are interested in having different carpet in your booth please contact GES to order.
What is the exhibit hall schedule?
Exhibitor Move-in
Saturday, October 26, 12:00 p.m. – 6:00 p.m.
Notes: Booths 400 sq. ft. or larger
Exhibitor Move-in
Sunday, October 27, 8:00 a.m. – 6:00 p.m.
Notes: Booths 399 sq. ft. or less
Exhibitor Move-in
Sunday, October 27, 8:00 a.m. – 12:00 p.m.
Notes: Kiosks & Meeting Pods must be set by noon
Exhibit Hall Hours
Monday, October 28, 10:50 a.m. – 7:30 p.m.
Tuesday, October 29, 10:50 a.m. – 7:30 p.m.
Exhibitor Move Out
Tuesday, October 29, 7:45 p.m. - 11:30 p.m.
Wednesday, October 30, 8:00 a.m. – 12:00 p.m.
*All exhibitor materials MUST be removed by 12:00 p.m.
When can I schedule meetings to take place at my booth in the exhibit hall?
Meetings should be scheduled only during the exhibit hall hours posted above. All meeting participants must be a registered HLTH attendee with a badge to access the exhibit hall.
Are there any guidelines on having balloons in my exhibiting space?
Balloons are prohibited throughout the facility. Click here to view the exhibitor display guidelines.
What if I wanted to incorporate a vehicle as part of my exhibit?
Vehicles that are brought into the facility to display within your exhibit space must be approved in advance by Show Management. Exhibitor is responsible for completing and submitting all necessary paperwork and must abide by all vehicle rules and regulations found in the GES Exhibitor Kit.
What’s included in my booth/kiosk/meeting cube/meeting pod?
Click here to view what’s included and not included in each space.
What about WiFi inside the exhibit hall?
Yes, WiFi will be available in the exhibit hall. We recommend ordering a dedicated network for your booth if you require a more reliable connection. Internet services can be ordered through The MGM Grand Exhibitor Services. Under no circumstances should you set up separate WiFi routers, MI-FIs or hotspots using the HLTH network, as it will interfere with other exhibitors’ and attendees’ ability to connect.
Where can I order services and materials for my booth?
GES is the official show general contractor and MGM Grand Exhibitor Services is the in-house service provider for The MGM Grand Conference Center. Below is a breakdown of services that each vendor provides.
GES provides : booth furnishings, shipping, hanging sign labor and rigging (non-electrical under 200 lbs)*, installation and dismantle labor services, all material handling* and audio/visual services. Orders can be placed through the online GES Exhibitor Kit.
MGM Exhibitor Services provides : electrical*, internet*, plumbing (compressed air, water, drainage)*, rigging (lighting and hanging applications)*, telecommunications*, catering* and booth cleaning*, audio/visual and floral & plant services.
*exclusive provider, no other vendor can be used for this service
Can I bring in my own food and beverage for my booth?
No. The MGM Grand is the exclusive provider of all food and beverage in the exhibit hall. All food and beverage must be ordered through the MGM. Order forms can be found in the MGM Exhibitor Services.
Where can I ship extra materials so that they arrive at the event in time?
Due to the limited move-in time, we recommend shipping in advance to GES Warehouse. Items can be delivered to the warehouse beginning Monday, September 23, 2019 and no later than Tuesday, October 22, 2019. Please refer to the GES Exhibitor Kit for material handling order forms and shipping labels.
What can I hand-carry into the exhibit hall?
As an exhibitor you may “hand-carry” materials. Hand-carry is defined as small items such as small packages or cartons that an exhibitor is able to carry. Any mechanical assistance is limited to a small dolly or the assistance from the hotel bellman. The assistance of any motorized device or pallet jack is not permitted. When exhibitors hand-carry, they may not access designated material handling areas. Exhibitors must use the main entrance of the facility.
If your freight is being delivered by a carrier, you must use GES to unload the freight and transport to your booth. You will also be charged a material handling fee. For more information see the GES Exhibitor Kit.
What are the Exhibitor Appointed Contractor (EAC) guidelines?
Please click here to view the EAC guidelines.
What about the distribution of materials outside my booth area?
Distribution of materials outside of your booth is prohibited including leaving material on tables or handing out brochures in the aisles or entrances of the show.
What are the height limits for my booth?
10’x10′ and 10’x20′ inline booths have a recommended maximum back wall height limitation of 8 feet high. Side walls between neighboring booths cannot exceed more than 4 feet in height.
Booths that are 400 square feet or larger have a recommended maximum height restriction of 20 feet high, measuring from the floor to the top of the booth structure or hanging sign.
Your booth display should be arranged in such a manner so as not to obstruct sight lines of neighboring exhibitors.
Click here to view additional display guidelines.
Are signs/signage allowed above my booth area?
Typically, hanging signs are only allowed above booths that are 400 square feet or larger. Hanging signs may not exceed the length of any side of your booth space or hang over the common aisle space. The top of any hanging sign may not exceed the maximum height restriction of 20 feet.
Exhibitors are not permitted to display signage in any areas outside of their allocated booth/meeting space without prior approval from HLTH.
In order to facilitate exhibitor move-in, hanging signs MUST be shipped in advance to the GES warehouse using the custom hanging sign labels found in the GES Exhibitor Kit. No exceptions!
Click here to view additional display guidelines.
Who do I contact to order labor for my hanging sign?
For non-electrical hanging signs under 200 lbs, please contact GES. For all other hanging signs, please contact The MGM Grand Exhibitor Services.
Can you provide any information on building custom booths or even with rentals?
GES can work with you to provide more information on design and pricing for rentals or custom builds.
Will I have access to a business center while attending HLTH 2019?
There is a business center at the MGM Grand: https://www.signaturemgmgrand.com/en/amenities/business-center.html
The Las Vegas Convention and Visitors Authority also maintains an online searchable list of Las Vegas vendors and services: http://www.vegasmeansbusiness.com/planning-tools/local-vendor-search/
Disclaimer: HLTH does not guarantee the quality or reliability of any of the vendors listed. We recommend that you do your own research into any potential vendors that you are interested in doing business with. You are also responsible for ensuring that any outside vendor you hire does not perform any services which are exclusive to the show contractor, GES, or the MGM Grand Expo Services. Please refer to the exhibitor kit for additional information.
Do you allow camera crews into my booth area?
Filming inside your booth is allowed, however, it must be contained to your booth. Exhibitors are not allowed to film other exhibit spaces without approval. Under no circumstances are tripods, lights and elaborate set ups permitted in any public area.
What if I need additional security for my booth?
There will be security roaming the exhibit hall during non-show hours. However, exhibitors may hire dedicated security for their individual booths.
Hotel Reservations
Can you provide me with more information on hotel reservations?
Click here for hotel reservation information and to book your room at the MGM Grand.
How can I change an existing registration by phone?
You can contact the MGM Grand directly by phone at (877) 880-0880. Please reference the HLTH 2019 event when booking your reservation.
If I need to cancel my reservation, what is the MGM Grand’s cancellation policy?
72- Hour Cancellation Policy: Receive a full refund if you decide to cancel your reservation no later than 72 hours prior to your arrival, unless specifically excluded by booked offer. Other travel sites may charge you for cancellations.
What do I do if I receive a solicitation from a third party to book a hotel room?
We have been informed that a company offering hotel reservation services for the HLTH event has contacted several of our sponsors and asked for credit card information to book rooms. WE HAVE NOT AUTHORIZED ANY COMPANY TO CONTACT YOU. DO NOT REPLY TO OR SPEAK WITH ANY ORGANIZATION CLAIMING TO BOOK HOTEL ROOMS FOR HLTH, AND DO NOT SHARE YOUR CREDIT CARD INFORMATION. If you need to book hotel rooms, please book them only through our HLTH website, by contacting the hotel directly or utilizing services you know to be safe and legitimate.
Speakers & Agenda
How would I pass along speaker and/or content suggestions for HLTH 2019?
Please click here to submit a speaker. Although there is no formal deadline for speaking requests, we strongly recommend submitting them as early as possible.
I submitted a proposal to speak, but I haven’t heard from anyone at HLTH. Was it accepted?
When you submitted a proposal, you should have received an automated email with a confirmation number. If you received this, the Content Team has your proposal in hand and will be in contact as soon as a decision has been made regarding your submission. Please note that this process can take up to 4 weeks. There is no need to follow up.
What should I do next if I am confirmed as a speaker for this event?
For any speaker logistic questions (e.g. confirming date and time of session, submitting bio and headshot, etc.) please contact us at logistics@hlth.com. You can also visit our speaker resources page here.
Where would I find the most current copy of the agenda?
The 2019 agenda will be posted on our website closer to the beginning of 2019. You can also check out our 2018 agenda here.
Do I need to check in somewhere before I start speaking?
All speakers need to report to the Speaker Lounge 45 minutes prior to the overall start time of their session. From the Speaker Lounge you will be walked to the room that you are presenting in. Each speaker will receive a calendar invite prior to the show that provides information on where the Speaker Lounge is located and how to get there.
I can’t remember the date or time I am speaking. Where can I find this information?
Please email the content team at content@hlth.com if you are unclear on your speaking engagement.
I can’t remember my session topic and format. Where can I find this information?
Please email the content team at content@hlth.com if you are unclear on your speaking engagement.
Will I be connected to the moderator or other speakers on my session prior to HLTH?
Yes, your interviewer or moderator will reach out to you 1-2 months in advance of the event to schedule time with you to discuss the session. If you are on a panel with other speakers, we ask that moderators organize a call that includes all panelists. If you are doing a standalone presentation or interview, your call will likely not include other speakers. We also ask interviewers and moderators to find a time to connect with their speakers onsite at HLTH so they are not meeting for the first time in the Speaker Lounge just before the session.
My session includes a presentation. When do I need to submit the presentation?
All presentations are due no later than Friday, October 11th, 2019. All presentations must be uploaded to our presentation software system. Details on how to upload your presentation will be sent to all speakers in September.
Will I be able to have a formal rehearsal?
Track speakers will not have formal rehearsals. Speakers are allowed to review their presentations in the Speaker Lounge at any time. Mainstage keynotes will have pre-scheduled rehearsals.
What kind of microphones are available?
Microphones; wireless lavaliers, headsets and handheld mics are available as needed.
What happens if I go over the amount of time allocated to me on stage?
To stay on schedule, if a speaker goes over the allocated time of his or her presentation, there will be a ding played and the microphone will be cut off. We regret we cannot make any exceptions.
Will I have a clicker to advance my slides on stage?
Yes.
Will there be confidence monitors?
Yes. There will be confidence monitors placed on the floor in front of you. Please be aware, presenter notes will NOT be displayed on the monitors.
Can I use my own computer to run the presentation?
We highly recommend that you run your presentation off of the computers that we provide (PCs and Macs are available) since all presentations are preloaded into our presentation software system. However if necessary, we will have connections available in the rooms to accommodate you running the presentation from your own computer.
How will I know how much time I have left on stage?
There will be a large timer placed on the floor that will count down your time.
How will I be introduced to the stage?
The session moderator, interviewer or emcee will introduce all speakers with a very short bio written by the HLTH team–these bios are created to ensure consistency in terms of the length and content. There will be a caricature holding slide displayed as speakers are introduced.
How many people are expected to be in the room?
We are anticipating 500+ attendees in each of the track rooms.
Media
I have a question regarding media at the event, who do I contact?
Please email all media inquiries to media@hlth.com.
How do I let you know that my company will be making an announcement at HLTH?
Please complete the online announcement form here so we can help maximize your announcement.